Course level student feedback

Procedure

Intent

To provide a procedure for the systematic collection, analysis and reporting of course level student feedback

University-wide – onshore

Exclusions

There are no exclusions. Offshore student evaluation and evaluation systems will be covered by individual contracts with providers.

Procedure steps and actions

1. Survey administration

Procedure

Responsibility

Timeline

(a) Standard RMIT Course Experience Surveys for Higher Education and VET are developed by SSC in consultation with stakeholders.

Manager, Survey Services Centre

February

(b) Survey Services Centre develops and distributes on RMIT website:-

  • Instructions for administration including return verification form.
  • Instructions for addition of local/additional items to the standard Course Experience Survey questions.
  • Timelines for reporting of survey outcomes.
  • Instructions for the request of online Course Experience Survey

Manager, Survey Services Centre

February

(c) Academic and teaching staff are advised that student feedback is to be captured and reported each time a course is delivered and that the standard Course Experience Survey is to be administered annually for every course.

  • Staff may select to survey groups of students within a course, ensuring that a reasonable cross-section of students, are surveyed in any given year.
  • On request the Survey Services Centre will work with Academic Portfolios to develop student feedback instruments suited to specific delivery modes (eg non-classroom based) or the needs of specific student cohorts (eg culturally and linguistically diverse students) that can be used across the university.

PVC’s of Academic Colleges

March and August

2. Survey management

Procedure

Responsibility

Timeline

(a) Surveys are administered in paper and/or electronic form. If in paper form, survey administration is undertaken by administrative staff or by a person other than teaching staff for that course, (usually a nominated staff or student representative) and returned to the Survey Services Centre.

Academic and teaching staff

March - June
August - November

Survey Services Centre processes returned surveys and conducts data analysis.

Manager, Survey Service Centre

March - July
August - December

3. Reporting of survey outcomes

(a) Survey Services Centre prepare and provide course reports to individual teachers and relevant staff with responsibility for improving the student feedback.

Manager, Survey Services Centre

July and
December

4. Use of survey outcomes

Procedure

Responsibility

Timeline

(a) Course teams use student feedback for improvement planning and the identification of professional development requirements to be incorporated into individual / team based work plans.

Heads of Schools

At least annually

(b) Staff may also use results to support applications for promotions, probation procedures, teaching awards, applications for professional development and conferences or other leave associated with teaching.

Program Leader / Manager(s)

Course Co-ordinators

Individual staff

As required

(c) Program Leaders/Managers and Course Co-ordinators ensure that students receive timely feedback on the results of their student evaluation, and any action taken to address issues raised in student evaluation results.

Program Leader / Manager(s)

Course Co-ordinators

No later than 2 weeks after the feedback reports has been received, where possible.

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